All business systems are back on-line. We are reaching out to the last of those staff who reported email issues to confirm resolution for them. Please contact the Vistage Helpdesk at 888.261.3911 if you are experiencing technical issues with any of our business systems.
Posted May 19, 2021 - 16:18 PDT
Update
Production systems largely restored. Now looking at reports of select staff who are unable to access email via Outlook or webmail. next update by 1:30 p.m. PT.
Posted May 19, 2021 - 12:47 PDT
Identified
Chairmail services have been restored. Chairs should close and reopen their email programs before working in email. We are continuing to work on recovery of other affected systems including our budget reconciliation system, some components of our Member portal and others. Next update by 12:30 p.m. or upon resumption of additional services.
Posted May 19, 2021 - 11:27 PDT
Update
Staff email services are back online. Staff should close and restart the Outlook client before working in email. We are working on resumption of Chairmail services now. Update to follow by 11:30 a.m. PT or upon resumption of services.
Posted May 19, 2021 - 10:54 PDT
Update
We are continuing to investigate this issue. Next update by 11:30 am PT, sooner upon resumption of services.
Posted May 19, 2021 - 10:33 PDT
Investigating
We are currently investigating multiple reports of Vistage staff and Chairs receiving "cannot connect to server" messages. Update to follow by 10:30 a.m. PT
Posted May 19, 2021 - 09:59 PDT
This incident affected: Email Services (Chair email (@vistagechair.com and @vistagechair.co.uk), Staff email (@vistage.com and @vistage.co.uk)).