IT SERVICE ADVISORY: Mac email clients unable to connect to Chairmail

Incident Report for Vistage

Resolved

This incident has been resolved.

Posted Nov 02, 2023 - 13:49 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 01, 2023 - 23:52 PDT

Update

We are continuing to troubleshoot the issue. While some mac clients are now working, some remain unable to connect. We will be performing Chairmail maintenance this evening from 7 - 8 p.m. PDT.

Posted Nov 01, 2023 - 16:18 PDT

Investigating

We are currently investigating an issue affecting access to Chairmail from email clients on Mac computers. Chairmail access remains available via chairmail.vistage.com.

Posted Nov 01, 2023 - 13:15 PDT

This incident affected: Email Services (Chair email (@vistagechair.com and @vistagechair.co.uk)).